House Manager

House Manager responsibilities include:

·      Manage house duties for all performances and events; i.e. tearing tickets, showing people to their seats, distributing programs, etc.

·       Lead and manage volunteer ushers assigned while on duty.

·      Attend to the needs of patrons in a friendly and welcoming manner.

·      Answer patron questions regarding the Department of Theater and Dance and its events including venue logistics (i.e. location of restrooms, concessions, etc.), information about the event, general building history, etc.

·      Ensure the safety of all patrons.

·      Act as the main contact for university and emergency services, if needed during assigned shifts.

·      Act upon all comments/complaints in a prompt, accommodating, and professional manner.

·      Complete House Manager Report following each performance worked.

·      Ensure that ushers are informed a week before performance about the time, place, and their duties.

·      Assist with programs duties which may include stuffing programs with inserts, distribution of programs to appropriate area, maintenance of programs and collection of programs at event's end.

·      Actively participate in the emergency evacuation, if necessary.

·      Check email daily and respond to the Department of Theater and Dance’s emails within 24 hours.

·      Ensure that all signs are properly set up.

·      Oversee comp tickets list. Note all people who didn’t claim their tickets.

·      Complete an orientation and training session prior to first assignment

·      Carefully review VIP list and other pre-performance notes prior to each performance to learn about the job assignment and event specifics.

·      Attend all scheduled house management staff meetings.

·      Support the logistical and operational needs of the department as needed; i.e. data entry, mailings, moving chairs, stuffing programs, etc.

·      Set up concessions

·      Engaging with Box Office staff